Terms of service.

These Terms of Service (the “Terms”) govern your access to and use of thecoilycompany.com (the “Site”) and your purchase of products from The Coily Company LLC (“The Coily Company,” “we,” “us,” or “our”), a limited liability company operating in the United States.

By accessing the Site or purchasing products from us, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms, please do not use the Site or purchase our products.

We make reasonable efforts to describe our products accurately, including ingredients, contents, and expected use. Product images are provided for illustration and may differ slightly from the item received.

All prices are stated in United States dollars and are confirmed at checkout prior to payment. Applicable shipping charges are shown at checkout before your order is placed. In the event a product is listed at an incorrect price or with incorrect information, we reserve the right to cancel the affected order and issue a full refund.

The Coiling Cream is currently offered at the price displayed in the shop. Your payment method will be charged at the time you complete your order.

Advance orders will be fulfilled in advance of any subsequent production stock. Shipping timeframes given for advance orders are good faith estimates and are not guaranteed. If a shipping timeframe cannot be met, we will notify you of the delay and offer you the choice of waiting or cancelling your order for a full refund. In the event we are unable to fulfill an advance order, the purchaser will receive a full refund.

Payments are processed by Stripe, Inc., our third-party payment processor. Your order is confirmed upon successful completion of payment. We do not store complete payment card information on our systems.

We reserve the right to decline or cancel any order, including in cases of suspected fraud, pricing error, or product unavailability. Where an order is cancelled under this section after payment has been collected, a full refund will be issued to the original payment method.

We will email you about your order as it progresses, including its confirmation, preparation, shipment, and delivery. These order update emails are a necessary part of your purchase; they are separate from our subscription letters and are sent whether or not you subscribe.

Our Shipping and Returns Policy is incorporated into and forms part of these Terms. By placing an order, you agree to the shipping timeframes, delivery terms, and return conditions set out in that policy.

We may issue discount codes from time to time. Each code is subject to the terms communicated at the time of issue, including any expiration date, and may be modified or withdrawn at our discretion. A discount code may not be combined with a referral discount on the same order; where both are presented, the greater saving will apply.

Our referral program permits registered participants to share a personal referral link. When a referred customer places an order through that link, the referred customer receives the referral discount published on our refer page, and the referring participant earns $10 in store credit upon full payment of the referred order. Credit is applied to the referring participant’s account within 48 hours of the referred purchase.

Credit is earned solely upon a referred customer’s paid order. The distribution of a referral link, without a resulting paid order, earns no credit, and purchases made through one’s own referral link are ineligible. Each individual may be referred only once: credit is earned by the first referring participant whose link or code is attached to that individual’s account registration or initial order, and an individual who already holds an account may not subsequently be referred. A participant may earn credit in respect of no more than five referred individuals.

Store credit expires one year from the date of issuance. We will provide email reminders in advance of expiration, including the applicable expiration date. Store credit has no cash value, is non-transferable, and may be applied only to future orders placed under the account to which it was issued.

We may amend the amounts or rules of the referral program with respect to referrals made after the effective date of the amendment. Credit previously issued will retain the terms and expiration date in effect at the time of issuance.

You may complete purchases as a guest or register an account to view your order history and manage referral credit. Orders are associated with the email address provided at checkout, and referral credit is attached to the email address under which it was earned.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account. You agree to provide accurate and current information when registering or placing an order.

You agree not to misuse the Site, including by scraping or reproducing its content for resale, interfering with the checkout process or the Site’s operation, or misrepresenting your affiliation with The Coily Company.

The Site and its contents, including our name, logos, brand assets, photography, and written materials, are the property of The Coily Company and are protected by applicable intellectual property laws. Members of the press may use the materials provided in our press kit, with attribution.

Our products are cosmetic products intended for external use only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary. Please discontinue use and consult a qualified professional if irritation occurs.

To the fullest extent permitted by applicable law, The Coily Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Site or our products. Nothing in these Terms limits liability that cannot be limited under applicable law.

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

We may revise these Terms from time to time. The revised Terms will be posted on this page with an updated effective date, and your continued use of the Site following such posting constitutes acceptance of the revised Terms.

Questions regarding these Terms may be directed to hello@thecoilycompany.com, or by mail to The Coily Company, 1029 Lyell Ave, Unit 550, Rochester, NY 14606.