Privacy policy.

Information you provide to us. When you create an account, we collect your name, email address, and date of birth. We use your date of birth to confirm that account holders are old enough to have an account and, if you would like, to send you a birthday greeting with a small treat once a year. Your password is held by our authentication provider in hashed form and is never visible to us. When you place an order, we collect the contact and shipping information required to fulfill it, including your name, email address, and delivery address. Payment is collected and processed by Stripe; we do not receive or store your full payment card number.

Programs, applications, and submissions. If you subscribe to our emails, we store your email address and a record of your consent. If you participate in our referral program, we store your name, email address, referral code, referral activity, and any store credit balance and expiry date attached to your account. If you request a return, apply for wholesale, submit a story, a routine, a photograph, or a testimonial, or sign up for updates about our giving causes, we store the information you submit for those purposes.

Information collected automatically. Our hosting provider records standard technical information when you visit, such as your IP address, browser type, device information, and the pages requested. Our website also stores a small amount of information in your browser so that it can function, as described under Cookies and local storage below.

We use the information we collect to operate our store and fulfill your orders; to manage your account, your participation in the referral program, and any store credit attached to it, including reminders before credit expires; to review and respond to applications, submissions, returns, and messages; to send the emails described in the following section; to maintain the security of our website and prevent fraud and abuse; and to comply with our legal obligations. We do not use your information for purposes unrelated to those described in this policy without your consent.

With your consent, we send letters to subscribers containing company news, launch updates, and new product announcements. Every such email includes a way to unsubscribe, and unsubscribing removes you from future letters. Separately, we send transactional messages that are necessary to operate your account and fulfill your orders. These include order updates at each stage of your order, including confirmation, preparation, shipment, and delivery notices, as well as account messages and notices about your referral credit, including reminders before it expires. Order updates are sent as part of completing your purchase; they are not a subscription and do not require one. Transactional messages are not marketing and cannot be opted out of while the related account or order remains active.

We do not sell or rent your personal information, and we do not share it with third parties for their own marketing purposes. We share information only with third-party service providers who perform functions on our behalf, such as payment processing, database and account services, shipping and delivery, email delivery, and website hosting and security, and only to the extent required for those functions. We may also disclose information where required by law, court order, or legal process, or where necessary to protect the rights, property, or safety of The Coily Company, our customers, or others. If The Coily Company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

Our website uses essential cookies and browser storage to remember the contents of your bag, keep you signed in, remember a discount or referral code you arrived with, and remember whether you have seen or closed our subscribe prompt. We do not operate advertising trackers, and we do not sell browsing data. You may clear this storage at any time through your browser settings; doing so will empty your bag on this device and sign you out.

We retain personal information for as long as your account remains active or as needed to provide our services. Order records are retained for the period required by tax, accounting, and other applicable legal obligations. Subscription records are retained until you unsubscribe and request deletion. Applications and submissions are retained for a reasonable period following review. When you submit a verified deletion request, we will delete or anonymize your personal information except where retention is required by law.

You may request access to the personal information we hold about you, request that it be corrected, or request that it be deleted, at any time by writing to us at hello@thecoilycompany.com. You may withdraw your consent to marketing emails at any time by using the unsubscribe link in any letter we send. We respond to verified requests within thirty days.

We maintain reasonable administrative, technical, and organizational measures designed to protect your information against unauthorized access, loss, or misuse. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. If you believe your account or information has been compromised, contact us promptly at hello@thecoilycompany.com.

Our website and products are marketed to adults. The website is not directed to children under the age of thirteen, and we do not knowingly collect personal information from children under thirteen. If you believe that a child under thirteen has provided us with personal information, contact us and we will delete it.

We may update this Privacy Policy from time to time. The current version will always be posted on this page, together with its “Last updated” date. Your continued use of the website after an update takes effect constitutes acceptance of the revised policy.

For any question about this policy or about how your information is handled, contact us at hello@thecoilycompany.com. You may also reach us through our contact page.